Enterprise Applications Administrator (Zuora)

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

We are currently hiring an IT Enteprise Applications Administrator specializing in Zuora. This team is responsible for the implementation and operational ownership of all Enterprise Applications and in this role, you will report to the Director of CRM Systems. More information can be found in the job family here. 

This role is fully remote but candidates must be located in either India or the Philippines.

What You’ll Do  

• Technical Delivery: Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems in order to ensure efficient and compliance of technical delivery.
• Project Management: Run small sized projects that improve our ability to make better data focused insights or make the company more efficient.
• Solve technical problems of moderate scope and complexity.
• Craft code as required in Dev that meets our internal standards for style, maintainability, and best practices.
• Conduct Code Review within our Code Review Guidelines and ensure community contributions receive a swift response.

What You’ll Bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Ability to use GitLab.
• 2-3 years of experience in a systems administrator.
• Hands-on administrator experience with Zuora Billing and Zuora Revenue.
• Public company and SOX ITGC controls experience preferred.
• Ability to thrive in a fully remote organization.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.