Implementation Consultant

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Implementation Consultant, Financial Products is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding customers by implementing our Cards product, ensuring early product adoption, spend attainment, and educating customers on the value of our product and features.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for customers during their implementation phase, focusing on our larger customers
• Guide new customers through initial setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Provide timely and comprehensive updates on the project status in our project management tool
• Build customer loyalty by delivering exceptional customer service 
• Continue to ‘sell’ cards product throughout implementation process

What We're Looking For:

• 3+ years prior experience in a customer-facing role 
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Experience with fintech and spend management technology is a plus
• Quick learner to either know or understand accounting terminology needed to discuss this product with customers
• Ability to build and maintain relationships with clients and their key personnel
• Ability to create presentations, project plans,  implementation plans and keep them up to date
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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