IT Systems Administrator

About Us:
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:
Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team:
You will join Seesaw as the second full-time member within our IT Organization, reporting directly to the Director of IT. Additionally, you will work alongside a small team of IT contractors from an external vendor who are responsible for managing day-to-day IT support tickets.

Our IT team plays a pivotal role in driving Seesaw’s success by ensuring the stability, security, and efficiency of our technology infrastructure. As part of a small but dynamic team, you will have the unique opportunity to work across our entire IT landscape, avoiding siloed responsibilities. This setup allows you to engage in a variety of tasks and projects, directly impacting our operations and supporting our mission to provide seamless and innovative educational solutions. You will be instrumental in building and creating new systems, not just maintaining existing ones. Our fast-paced environment is ideal for someone eager to get hands-on experience in diverse IT functions, contributing significantly to both strategic long-term initiatives and day-to-day operations.

Your Role:
As our first ever dedicated Systems Administrator and second full-time member of the IT team, you will manage integrations across all internal applications and SSO, develop process improvement plans, and create detailed documentation around IT tools and processes. You will execute foundational tasks, such as completing our SSO initiative with core applications, integrating tools within Okta, and streamlining employee onboarding/offboarding processes for both full-time employees and contractors. Additionally, you will handle escalations from tier 1-2 tickets managed by our external IT contractors, ensuring robust process documentation and working closely with various internal teams, including People, Engineering/Security, Customer Support, and more.

Your Responsibilities:

• Project Leadership: Help to define, plan, manage, and execute large-scale, cross-organization programs, integrations, and migration efforts. Drive key initiatives, helping to break down projects into component parts, identifying & tracking dependencies and opportunities for optimization,
• Integration and Process Improvement: Complete SSO integrations with core applications, integrate tools within Okta, and execute new integrations. Streamline onboarding and offboarding processes for both full-time employees and contractors
• Security, Data, and Compliance: Manage security alerts and ensure compliance and data retention within our tools, including Google Workspace and Slack.
• Support and Escalation: Act as the primary escalation point for tier 1-2 tickets handled by our third-party IT contractor, providing support and guidance as needed.
• Documentation: Create and maintain documentation for processes, tools, and integrations to ensure consistency and clarity across the IT organization.
• Cross-Functional Collaboration: Work closely with various teams, including the People Team for onboarding/offboarding and equipment management, Engineering/Security, Customer Support, and other internal business units to ensure seamless IT operations and project execution.

Your Requirements:

• 5+ years of experience in an IT role, with 2+ years as a Systems Administrator.
• Proficiency in Google Workspace, Slack, and Okta for SSO (or similar SSO products).
• Experience with product/tool integrations (API/scripting experience is highly desirable).
• Demonstrated experience in documenting processes and implementing process improvements.
• Strong problem-solving skills and the ability to develop effective solutions for complex IT challenges. 
• Proven ability to troubleshoot and resolve complex technical issues.
• Experience with data backup, disaster recovery planning, and execution.
• Expertise in network administration and security, including firewalls, intrusion detection systems, and access controls.
• Familiarity with monitoring tools for system performance and health.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical teams.
• A strong understanding of IT security practices and the ability to manage security alerts and ensure compliance with data retention policies.

Bachelor’s degree in Information Technology, Computer Science, or candidates with professional certifications preferred.

Joining Seesaw as an IT Systems Administrator means you will be at the forefront of transforming our IT landscape, contributing to both strategic initiatives and day-to-day operations. If you are passionate about IT, enjoy working in a dynamic environment, and are eager to make a significant impact, we encourage you to apply.

Compensation & Benefits:
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The hiring salary range for this position is  $111,959 - $122,455 + RSUs. This is an exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Our company participates in E-Verify.