Sales Operations Specialist

About Tailscale 

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

Reporting to our Chief Revenue Officer, a Revenue Operations lead will consult with us on a fractional basis and  play a pivotal role in optimizing our revenue streams and enhancing operational efficiency across sales, marketing, and customer success teams. You will leverage data analytics, system integrations, and process improvements to drive growth and scalability. We’re a fully-remote company and are looking for a curious, strategic, creative leader who is passionate about data and helping startups make key decisions.

Key Responsibilities

• Sales Tech Stack: Manage and optimize all sales and revenue-related tools and technologies, including Salesforce, Outreach, HubSpot, Apollo.io etc.
• Revenue Optimization: Analyze sales and revenue data to identify trends, opportunities, and areas for improvement. Develop and implement strategies to optimize revenue generation, including pricing models, upsell/cross-sell initiatives, and customer segmentation strategies 
• Cross-functional Collaboration: Work closely with sales, marketing, customer success, and finance teams to ensure alignment and execution of revenue strategies. Work closely with the finance team to ensure accurate revenue forecasting, budgeting, and financial reporting. Collaborate with the sales team to streamline sales processes, from lead generation to deal closure
• Process Improvement: Identify bottlenecks and inefficiencies in revenue operations processes. Recommend and implement solutions to enhance productivity and customer experience
• Training and Support: Provide ongoing training and support to teams on the use of revenue operations tools and best practices
• Sales Support: Serve as the main point of contact for our teams, assisting with daily troubleshooting and managing request submissions

Requirements

• Proficiency in sales technologies, including Salesforce (SFDC), HubSpot, Outreach, and LinkedIn Sales Navigator
• Strong Salesforce administration skills, with a proven track record of optimizing the platform to enhance operational performance
• Experience in leveraging data analytics and business intelligence tools such as Looker, with the ability to translate complex data into actionable insights
• Familiarity with SaaS business models and product-led growth strategies
• Excellent communication and collaboration skills, with a demonstrated ability to work effectively across diverse teams

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. We use San Francisco market data to establish our pay ranges.

CAN Pay Ranges

$134,000 - $167,500 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• All-remote with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). 
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK. 
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. 
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually. 
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own. 
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.