Senior Site Reliability Engineer, Environment Automation

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.

As an SRE you will:

• Build: Automating every operational task is a core requirement for Environment Automation SRE. E.g. package updates, configuration changes across all customer platforms without interruptions, tools for automatic provisioning of customer facing services, etc.
• Maintain: Develop a good (early) warning system and system that allows for reliable and quick maintenance tasks, such as library upgrades, version migrations and similar. 
• Plan: Develop monitoring and alerting systems that predict capacity needs based on the customer usage patterns. Plan for new service rollouts, expansion of existing services and preparing advice for customers to optimize their resource consumption.  
• Respond: Respond to user emergencies, platform alerts and support requests.
• Enhance: Implement new, and update existing security measures for the protection of GitLab infrastructure.
• Partner: Act as Subject Matter Experts within the GitLab Infrastructure team when interacting with internal and external compliance assessors during certification and recertification of regulatory requirements (ex. FedRAMP, SOC2, ISO).  
• Collaborate: Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering a large scale operational point of view. Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams. 

 You may be a fit to this role if you:

• Have experience with Infrastructure as a Code technologies, and libraries powering GitLab. Having experience with Terraform is a must. 
• Are able to reason about large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Are comfortable using GoLang or Ruby. 
• Enjoy working with peers and collaborating across teams to deliver unique solutions to various technical challenges. 
• Are able to leverage GitLab as your day to day go-to tool.
• Have experience regularly interacting with customers, and a focus on resolving their requests with a sense of urgency.

 You share our values, and work in accordance with those values.

Projects you could work on:

• Develop, evangelize, and monitor the adoption of solid cloud security practices.
• Working from the team’s issue tracker, driving changes required to operate a large number of GitLab environments.
• Work on the GitLab core projects such as, GitLab Rails, GitLab Runners, GitLab Workhorse, Gitaly, etc.
• Work on projects that create deployment packages of GitLab such as, GitLab Helm Chart, omnibus-gitlab, etc.
• Coding infrastructure automation with Ansible and Terraform, and comfortable with managed Kubernetes platforms.
• Work on the GitLab observability stack (e.g. ELK, Prometheus).
• Interact with various cloud provider systems (e.g. GCP, AWS).

About the team:

Environment Automation is a team within the Dedicated Group. Our mission is to develop and operate the automated plumbing of the GitLab Dedicated solution.  We follow the same processes as listed on the Dedicated Group, unless a difference exists.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.