Sr. Sales Operations Analyst - Revenue Tech Stack

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

GitLab is looking to add a Senior Sales Operations Analyst with a focus on revenue tech stack tools to join the team.  This person will support and partner closely with cross-functional teams in Revenue, Operations, Strategy & Enablement to drive and support this growing department. This position is 100% remote and based in the US time zone.

What you'll do

• Establish user strategy & workflows by functional groups within revenue operations to optimize user & cross functional experience 
• Identify gaps (in processes, integrations, and automations), improve functionality, and procure new tools as needed based on your understanding of business needs
• Own & maintain vendor relationships, procurement, quarterly business reviews and renewals of all revenue tech stack tools.
• Collaborate with cross-functional operations teams to ensure compliance to standardized processes.
• Collaborate with other teams (IT for integrations; Enablement for supporting end users; Privacy Legal teams for global privacy regulation compliance;  Revenue Strategy for analytics, etc)
• Provide insights and recommendations for process automation and optimization, with a focus on scalability and driving significant growth
• Maintain a standard and consistent business rhythm for tech stack users: provisioning, user support, troubleshooting and on-going tooling maintenance 
• Reporting & Analytics: Create and implement reporting and dashboards within the tools for the revenue organization that focuses on improving efficiency, effectiveness, and productivity while also collaborating with Sales Strategy and Sales Data Analytics for alignment 
• Document and create knowledge repository for first-tier sales support

What you'll bring

• Proficient experience with best in class Enterprise SaaS Field tools (SFDC, Gong, Clari, Groove, ZoomInfo)
• Strong understanding of how systems interconnect to integrate data between platforms, and general competency with data management
• Highly organized with hands on experience delivering technical projects and new tools to field teams 
• Ability to adapt and thrive in a dynamic and rapidly changing environment
• Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with cross-functional teams
• History of evaluating and procuring new tools including running RFP, procurement, requirements gathering, implementation, enablement and ongoing adoption 
• Understanding of user experience, workflow design and systems thinking
• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks
• Track record of accomplishing responsibilities with minimal direction or oversight
• SaaS and B2B experience preferred but not required
• Interest in GitLab, and our values 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range

$84,000 - $180,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.