Technical Support Engineer II

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking an experienced Technical Support Engineer II to join our growing team. This person will collaborate with the current team to manage and resolve technical issues. You will work with our team and collaborate with Development to support existing software systems that facilitate the distribution of incentives for clean energy technologies reporting systems. You will bring technical expertise and a team-oriented approach to handle various tasks to resolve technical issues to ensure our systems meet our clients' needs, the programs we support, and our Information Systems department. 
 
To ensure success you should be proficient in debugging and resolving technical issues, managing multiple tasks, have strong research and communication skills, and the ability to work on your own and as part of a team. This position will report to Software Support Manager. 

Energy Solutions has a remote-friendly work environment for staff located throughout the United States. We also have offices in Oakland and Orange, California as well as Portland, Boston, New York and Chicago for those that wish to work from one of our offices.    

Responsibilities include but are not limited to: 

• Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables 
• Troubleshoot and reproduce technical issues and develop technical solutions 
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources 
• Collaborate with client teams and technical staff to support custom software systems 
• Engage with our software development teams to support our development environments 
• Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users 
• Contributing to our documentation through knowledge articles and runbooks 
• Respond to support tasks with timely solutions 
• Provide support, direction, and guidance to team members 
• Self-manage time and work under minimal guidance 

Minimum Qualifications: 

• Bachelor's degree in computer science (or related field) preferred but not required 
• Minimum 5 years of relevant experience 
• Strong multitasking, documentation, and decision-making skills 
• Experience with Jira Software and other Atlassian products, or similar 
• Strong interpersonal communication skills, both verbal and written 
• Experience collaborating directly with other staff such as engineers and project managers 
• Experience with Python scripting  
• Self-motivated, detail-attentive, and have a desire for continuous learning  
• Familiarity/experience with Jira, Confluence, Slack and SharePoint a plus 
• Experience with SOC 2 a plus 
• Energy efficiency/renewable energy domain experience a plus 

Compensation to commensurate with experience with the pay band of  $85,000 - $115,000/Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Office Locations and a Remote Workforce

Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming).

Inclusion, Diversity, Equity, Accessibility 

We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!  

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations 

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected].

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